Last updated: October 16, 2026
Our customer service team handles product questions, order changes, delivery enquiries, returns and privacy requests. Send a message to service@morvanim.com or use the contact form on this page.
1 When you can reach us
Customer service hours are Monday to Friday, 8:00 AM to 6:00 PM, US Eastern Time (ET). EST or EDT applies according to the US daylight-saving calendar. This schedule describes support availability and is separate from the company's registered location.
We aim to reply within 2 business days. Where an investigation needs more time, we explain the next step and expected follow-up. A response target does not postpone a deadline that applicable law requires us to meet.
2 Information that helps us respond
For a purchase enquiry, include the order number, checkout email, affected product or shade and a short explanation. If you received damage or the wrong item, photographs of the product, parcel and label may help us review it. An unboxing video is not a condition for assistance.
Please keep passwords, full card numbers and payment security codes out of messages. The contact form needs a reply email and your enquiry; its telephone field can be left blank. We ask for a number later only if needed for a particular delivery matter. A contact-form submission does not subscribe you to promotions.
3 Routing your message
You may use Order Change, Return Request or Privacy Request in the subject line to help direct the enquiry. These labels are optional and do not determine whether a valid request is accepted. Contact us promptly if you need to stop or correct an order.
4 Correspondence and complaints
Our registered details appear below. Return destinations are supplied separately in writing, including the destination country and packing instructions. Please wait for those directions before mailing merchandise.
If an issue remains unresolved, explain the outcome you want and attach relevant previous correspondence. We review the records and respond with an appropriate next step. You retain any available right to contact a payment provider, consumer authority or competent court.
Contact details
Operator and seller: Hangzhou Ading Technology Co., Ltd.
Registered business address: Unit 1-394, Linjiang E-commerce Entrepreneurship Park, Linjiang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China
Email: service@morvanim.com | Phone: +852 7537854
Customer service: Monday to Friday, 8:00 AM to 6:00 PM, US Eastern Time (ET), observing EST or EDT as applicable.
This business correspondence address is not a return drop-off point. Ask us for the correct destination before posting goods.