FAQ
Last updated: October 16, 2026
1 Who is the seller
Hangzhou Ading Technology Co., Ltd. operates morvanim and sells the goods ordered through www.morvanim.com. Contact details and the registered address appear below.
2 Where can I check a shade or ingredients
Use the selected product's description and packaging. Review its shade, ingredients and directions before applying it. Ask service@morvanim.com about missing information. Screen colors may vary. Stop use and contact us if you suspect a product problem.
3 Which addresses are supported
Checkout shows delivery services for the address you enter. Review the charge and destination-specific estimate before paying. An address with no available service is not currently supported.
4 When will my order arrive
Allow 1 to 3 business days for processing after payment confirmation and an estimated 7 to 15 business days for standard transit after dispatch. The typical combined estimate is 8 to 18 business days; the destination estimate disclosed before payment applies.
5 How are charges and payment methods shown
The checkout identifies shipping costs, available payment methods and the charged currency. Free shipping applies only when expressly offered for your order. Shipping Policy explains customs disclosures.
6 Can I cancel or follow delivery
Email promptly to request a change. We cancel without a cancellation fee before dispatch if fulfillment can be stopped. After dispatch, Return Policy and mandatory withdrawal rights apply. A dispatch email supplies tracking. Tell us about missing or stalled updates or a disputed delivery scan so we can investigate.
7 What is the return and refund process
Notify an eligible change-of-mind return within 30 calendar days after receipt. Follow the condition and hygiene rules in Return Policy and obtain the return destination before posting. Product faults, damage and our shipping errors are handled separately. Direct change-of-mind postage is yours; necessary postage for a confirmed fault or our error is ours.
Approved refunds are submitted within 5 business days after receipt and assessment or approval without return. Your provider may take another 5 to 10 business days to post the credit. Earlier statutory deadlines prevail.
8 When is support available and how do I change privacy settings
Support runs Monday to Friday, 8:00 AM to 6:00 PM, US Eastern Time, with EST or EDT as applicable. Use email unsubscribe links for promotions and Your Privacy Choices for optional tracking. Privacy Notice and Cookie Policy provide further details.
Contact details
Operator and seller: Hangzhou Ading Technology Co., Ltd.
Registered business address: Unit 1-394, Linjiang E-commerce Entrepreneurship Park, Linjiang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China
Email: service@morvanim.com | Phone: +852 7537854
Customer service: Monday to Friday, 8:00 AM to 6:00 PM, US Eastern Time (ET), observing EST or EDT as applicable.
This business correspondence address is not a return drop-off point. Ask us for the correct destination before posting goods.
