Return Policy

Last updated: October 16, 2026

1 Two routes for after-sales help

This policy explains voluntary returns and remedies for problems with goods purchased at www.morvanim.com. The seller is Hangzhou Ading Technology Co., Ltd. Our voluntary offer is additional to rights that applicable law makes compulsory.

For a change of mind, notify us within 30 calendar days of delivery. After receiving our return directions, post the goods within 14 calendar days. A delay on our side in answering does not shorten your notification period or remove a legal right.

2 Inspecting a cosmetic product

A voluntary change-of-mind return must be unused, unaltered and complete, with its original packaging and included accessories. An actual health-protection or hygiene seal must remain intact where supplied. Check the item and shade label before opening or applying the pencil.

Opening an ordinary outer carton does not automatically amount to breaking a hygiene seal. A statutory hygiene exception applies only where the law's conditions are satisfied. Reasonable inspection rights remain protected. If opening reveals damage, a fault, a missing part, an incorrect item or a material discrepancy, we assess the product problem separately.

Sale pricing does not by itself make goods non-returnable. A lawful exception for genuinely personalized goods must be clear before purchase and cannot remove remedies for a fault or our supply error.

3 Arrange the return before posting

Write to service@morvanim.com with your order number, item or variant and a short explanation of your request. Photographs of the product, label or parcel can assist where relevant. Neither an unboxing video nor a particular subject line is required to exercise your rights.

We explain the next step and supply the return location, country and packing directions in writing. International return arrangements are disclosed before you post. You may ask about the destination and expected costs before making a purchase.

Use the address we confirm for your case. Our registered address and a sender address printed on the original parcel are not automatically return destinations. A return reference helps match a parcel but is not a condition that cancels statutory rights. Retain proof of postage and tracking where available.

4 Postage and the amount returned

For a voluntary change-of-mind return, you pay the direct return postage. There is no restocking fee. Original outbound delivery charges are not refunded under that voluntary offer unless law requires a refund. We do not retrospectively add undisclosed shipping or cancellation penalties.

If the goods are confirmed to be damaged, defective, unsafe, incorrectly sent or materially misdescribed, the legally required remedy is provided without additional necessary costs to you, including reasonable return postage. The appropriate outcome may be a replacement, suitable repair or refund, according to the circumstances and your rights. We tell you when no physical return is needed; agree the next step before disposal.

For part of an order, the amount reflects the price actually paid for the returned item, including its allocated discount. Store credit replaces a monetary refund only where you choose it or the law permits that treatment of the transaction.

5 Report faults and safety concerns

Please tell us promptly about parcel damage, a broken tip or mechanism, a wrong shade supplied or a safety concern. Early information helps us investigate. We do not apply a 24-hour or 48-hour reporting cutoff to take away statutory remedies. If irritation occurs, stop using the item and provide the product or batch details if available. Continuing use is not a requirement for review.

6 Refund steps and timing

Once a returned item has been received and assessed, an approved refund is submitted within 5 business days. Where return is unnecessary, that period starts with approval. If assessment takes more than 5 business days after receipt, we explain why and when to expect resolution. No assessment process extends a mandatory refund deadline.

Refunds go to the original payment method. Your provider may need a further 5 to 10 business days to display the credit. If it has not arrived after that period, contact us for the available refund reference. Provider posting time does not permit us to delay submission. Where the original method cannot receive funds, we agree a secure alternative that preserves your entitlement.

7 Withdrawal rights for EU and UK consumers where applicable

Where mandatory distance-selling rules cover your purchase, you may withdraw without giving a reason within 14 days after you or your nominated recipient receives the goods. For one order arriving in separate deliveries, the period generally begins on receipt of the last item. An unambiguous email or postal statement identifying you and the order is sufficient; a special form is not compulsory.

Post the goods within 14 days after your withdrawal notice. You bear direct return costs where properly disclosed before purchase, unless we undertake to pay or the goods are faulty. The legally due reimbursement, including the least expensive standard outbound delivery when required, is made within 14 days of notice. Where allowed, we may await receipt of the goods or evidence of dispatch, whichever comes first. An express upgrade need not be repaid beyond the standard delivery amount.

A lawful deduction for reduced value may apply only to handling beyond what is needed to establish the nature, characteristics and functioning of the goods. A genuine health or hygiene seal broken after delivery may qualify for a lawful exception; product-fault remedies remain intact. The 30-day voluntary offer does not replace these rights, and a more protective legal rule takes priority.

8 Requesting an exchange

Ask about stock before sending goods for exchange. A refund followed by a separate purchase may be the available arrangement. An exchange process cannot be used to deny a refund owed by law.

Contact details

Operator and seller: Hangzhou Ading Technology Co., Ltd.

Registered business address: Unit 1-394, Linjiang E-commerce Entrepreneurship Park, Linjiang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China

Email: service@morvanim.com | Phone: +852 7537854

Customer service: Monday to Friday, 8:00 AM to 6:00 PM, US Eastern Time (ET), observing EST or EDT as applicable.

This business correspondence address is not a return drop-off point. Ask us for the correct destination before posting goods.