Terms of Service

Last updated: October 16, 2026

1 The service relationship

Hangzhou Ading Technology Co., Ltd. operates the morvanim storefront at www.morvanim.com. The store enables you to review brow products, place orders and obtain related assistance. These terms describe that general service relationship to the extent permitted by law.

An obligation for a particular service arises when you request or agree to it. Browsing a page alone does not place an order or authorize payment. Our registered and contact details appear below.

2 Which policy applies to an issue

Terms of Purchase covers orders, payments, contract formation and purchase disputes. Shipping Policy addresses dispatch and delivery. Return Policy explains cancellations, refunds and product problems. Terms of Use covers access, accounts and submitted content. A specific policy takes priority on the subject it addresses if it differs from these general terms, with mandatory law prevailing throughout.

Privacy Notice, Cookie Policy and Your Privacy Choices describe data practices and controls. Agreeing to service terms is not consent to optional tracking or promotions. Any extra charge or materially different service condition requires clear disclosure and the agreement required by law before you commit.

3 Assistance and communications

Provide accurate details necessary for the request, including the order number and a reply email for purchase enquiries. Proportionate evidence may be needed to locate a transaction, assess a concern or verify a privacy request. Keep passwords and complete payment credentials out of support communications.

Customer service is available Monday to Friday, 8:00 AM to 6:00 PM, US Eastern Time (ET), with EST or EDT as applicable. We aim to respond within 2 business days. That target does not extend a legal deadline. Keep your confirmation and correspondence so the relevant transaction and terms can be identified.

4 Authorized payments and service partners

A purchase or other charge expressly authorized by you creates the corresponding payment obligation. Contacting customer support does not itself enroll you in recurring payments, a subscription or marketing. Payment and delivery options are disclosed in the relevant transaction.

Shopify provides the storefront infrastructure. Carriers, payment processors and other providers may operate under their own applicable terms for their services. The seller remains responsible for its duties; you do not need to enforce our supplier contracts to obtain a remedy we owe you.

5 Changes and restrictions

Store features may change or access may pause for maintenance, technical issues or security work. A service affected by fraud, unlawful conduct or a security threat may be restricted where reasonably necessary. Where lawful and practicable, we explain the restriction and give a route to ask for review of an error.

A feature change or access restriction does not amend an accepted order retrospectively, remove a valid refund or block a lawful privacy request or complaint. If it prevents performance of a purchase, the applicable delivery, cancellation and refund protections continue.

6 Care and non-excludable rights

We exercise reasonable care in providing the services. Availability wording does not eliminate responsibility for our breach or reduce mandatory protections concerning safety, product quality, delivery or refunds. Liability that cannot lawfully be excluded remains, including fraud and, where exclusion is prohibited, death or personal injury caused by negligence.

Ordinary support is not conditional on an unrestricted indemnity, compulsory private arbitration or waiver of statutory rights. Circumstances beyond reasonable control do not remove a remedy that law requires.

7 Complaints and applicable law

The laws of the People's Republic of China govern these terms, subject to mandatory consumer protections, including rights under your habitual-residence law that an agreement cannot displace. A court competent under applicable law may hear a dispute. A mandatory right to sue in another competent jurisdiction is preserved.

To ask for review, email the order or service details and the outcome you seek to service@morvanim.com. You may also use available payment-provider procedures, consumer authorities or legal remedies. Contacting us does not surrender those routes.

8 Future versions

Revisions are dated and published with additional notice where required. They operate prospectively and do not alter an existing purchase without lawful agreement. If one provision is unenforceable, the rest continues to the extent permitted by law.

Contact details

Operator and seller: Hangzhou Ading Technology Co., Ltd.

Registered business address: Unit 1-394, Linjiang E-commerce Entrepreneurship Park, Linjiang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China

Email: service@morvanim.com | Phone: +852 7537854

Customer service: Monday to Friday, 8:00 AM to 6:00 PM, US Eastern Time (ET), observing EST or EDT as applicable.

This business correspondence address is not a return drop-off point. Ask us for the correct destination before posting goods.