Shipping Policy

Last updated: October 17, 2026

Hangzhou Ading Technology Co., Ltd. operates morvanim and is the seller responsible for purchases made through morvanim.com.

Delivery availability

We ship to addresses for which checkout provides an available shipping service. Enter your complete delivery address to review the available method, shipping charge and destination-specific estimate before payment.

If checkout provides no shipping method for your address, delivery is not currently available to that address. We do not promise delivery to every country or territory. Remote locations, PO boxes and military addresses depend on carrier coverage.

Processing and estimated delivery

Orders are normally processed within 1–3 business days after payment is confirmed.

Standard transit is estimated at 7–15 business days after dispatch. The typical combined processing and transit estimate is therefore 8–18 business days, subject to any destination-specific estimate clearly disclosed before payment.

Business days are Monday through Friday, excluding relevant public holidays. Any additional production time, preorder period or express service will be identified before purchase.

Delivery estimates are not guarantees of a particular arrival date. If we cannot dispatch within the promised period, we will explain the delay and provide any cancellation, consent or refund options required by applicable law.

Shipping charges and promotions

Shipping charges are calculated at checkout according to the destination and selected service and are displayed before payment.

Free shipping applies only where an offer clearly identifies the qualifying amount, currency, delivery area and eligible service. Any applicable shipping discount must be reflected before payment. This policy does not establish a permanent free-shipping threshold.

If a website offer and the checkout charge appear inconsistent, contact service@morvanim.com before paying so we can clarify or correct the discrepancy.

Currency, taxes and customs

Review the currency code and total shown at checkout. Your payment provider may apply its own conversion rate or fees if your account uses another currency.

Taxes and duties collected by us are identified before payment. Any applicable import charges payable separately must be disclosed before purchase. We do not use this policy to authorize undisclosed charges or remove our legal responsibilities.

Dispatch location

Our company is registered in China. A business registration address does not, by itself, establish the dispatch location of a particular order.

We do not make a general promise of domestic dispatch or a local return warehouse. If the dispatch country is important to your purchase, contact service@morvanim.com before ordering for confirmation relating to the selected item and destination.

Tracking your shipment

After dispatch, we send a shipping confirmation to the email address provided at checkout, including the tracking information available for your parcel.

The first carrier scan may appear after the dispatch notice. Contact us if tracking is missing or has not progressed for 5 business days. You may report a concern sooner.

If an order is shipped in separate parcels, we will provide the available tracking for each parcel. We will not add a shipping charge for splitting an order without your agreement.

Incorrect addresses and order changes

Check your delivery details before ordering. Email corrections promptly. We will try to update an address before dispatch; changes after dispatch depend on the carrier.

Any reasonable reshipping cost resulting from an address error will be explained and agreed before reshipment, subject to applicable law. Costs caused by our own error will not be charged to you.

Delays, loss and disputed delivery

Contact us with your order number if the estimated delivery period has passed, tracking appears stalled, a parcel seems lost or a delivered scan does not match what you received.

We will investigate with the carrier and assess the available evidence. You are not required to enforce our carrier contract yourself. A delivered scan alone does not automatically defeat a claim.

For confirmed loss or non-delivery, we will provide the refund, replacement or other remedy required by the circumstances and applicable law. Handing a parcel to a carrier does not remove our delivery responsibilities.

Refused or returned parcels

Contact us if a parcel is refused or returned to sender so we can establish the reason and agree on the next steps. Payment is not automatically forfeited.

Any lawful deduction for a cost attributable to you must be supported and explained. Costs resulting from our error will not be deducted from your refund.

Contact details

Operator and seller: Hangzhou Ading Technology Co., Ltd.

Registered business address: Unit 1-394, Linjiang E-commerce Entrepreneurship Park, Linjiang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China

Email: service@morvanim.com

Customer service: Monday to Friday, 8:00 AM–6:00 PM, US Eastern Time (ET), observing EST or EDT as applicable.

This registered address is not a return drop-off point. Contact us for return instructions before posting merchandise.